Caretaker Services

A service provided that allows organisations to concentrate on their core business, whilst we manage and/or maintain their property assets. Focusing on managing the improvement of a facility’s performance while reducing operational costs and risk (100+ unit properties).

Our general caretaking services can include a myriad of site-specific duties to just being available to assist. From on call to regular scheduled services, iFacility Services can be as flexible as you need. Not just a caretaker, but an integrated part of your property’s day to day management.

General Caretaking services include;

  • Meeting trades onsite (access and assistance).
  • Distributing notices
  • Maintenance inspections
  • Tenant notifications and general assistance
  • Meter reading
  • Parking permits
  • Installing lift curtains
  • Scheduling of residents’ move in / move out processes
  • CCTV monitoring
  • Security inspections

Concierge Services

As the role of Concierge primarily focuses on customer service, we strive to provide our clients with personnel who offer great assistance in a friendly and professional manner. As the concierge is usually the first point of contact, we understand the importance of Concierge Staff being trained in effective communication, customer service and understanding all of their extensive duties.

  • Access Control
  • Maintain safety of premises and personnel
  • Maintain Daily Occurrence Book (DOB)
  • Maintain the Move in and Notice Diary (MIND)
  • Produce weekly Concierge Report (CR)
  • Maintain Key Log
  • Maintain Parcel Log
  • Assisting Residents
  • Booking Taxis
  • Providing local knowledge to residents
  • Making reservations for residents
  • Referring residents to cleaning services
  • Assisting residents with luggage
  • Opening doors
  • Calling the lifts